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Customer Care FAQs
NOTE: at checkout, please make sure that your billing information matches your credit card billing address exactly (i.e., street/city/state/postal code). In many cases, submitting a valid credit card number with an incorrect billing address can still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 to 4 business days, depending on your issuing bank. Please contact your bank for further questions.
Can I place my order over the phone?
No, all orders should be made via malaysia.coach.com only.
Can I cancel or change my order?
Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at contactus@coach.com or 1-800-816-698 and we’ll do our best to help.
How will I know if Coach received my order?
Once you place an order, you’ll receive an order confirmation number and a confirmation email to confirm your order is being processed.
If you don’t receive a confirmation email within 24 hours, call us at 1-800-816-698.
What do I do if I have a question about my order?
Ask away. Contact us at contactus@coach.com or 1-800-816-698.
Do you offer price adjustments?
No we do not. Please also note that there will be no price adjustments given for sale items that are further discounted.
Can I order or ship Coach products outside of Peninsular or East Malaysia?
Coach.com does not accept orders with billing or shipping addresses outside of Peninsular or East Malaysia.
Can I contact a store associate for a personal shopping experience?
Yes you can. Click here to get started.
What forms of payment do you accept?
We accept the following payment methods. For questions about payment, call us at 1-800-816-698.
- Visa/Mastercard
- Atome
- Installment (HSBC Installment, Standard Chartered Installment)
- e-Wallets (Boost Wallet Online, GrabPay Online, Touch 'n Go eWallet)
What forms of payment do you accept?
We accept Visa, Mastercard, and Atome. For questions about payment, call us at 1-800-816-698.
Where can I find a sizing chart?
You can find our complete sizing chart here.
Does Coach offer gift wrapping?
Yes. All Coach online purchases come gifting-ready. Every item purchased in your order will be individually wrapped in a gift box and will include a paper bag.
Can I request for monogramming services for my purchases?
We offer free monogramming services in-store for purchases made on our online store. Simply bring along your bag and produce your e-receipt to avail of the service. Do note that monogramming can only be done on hangtags.
Can I purchase vouchers or gift cards?
We currently do not offer vouchers or gift cards.
Can I Place My Order Over the Phone?
No, all orders should be made via malaysia.coach.com only.
Can I Cancel or Change My Order?
Once your order is placed, we do our best prepare it for shipment immediately. In most cases, we can't change or cancel your order, but contact is at contactus@coach.com or 1-800-816-698 and we'll do our best to help.
How Will I Know if Coach Received My Order?
Once you place an order, you'll receive an order confirmation number and a confirmation email to confirm your order is being processed.
What Do I Do if I Have a Question About My Order?
Ask away. Contact us at contactus@coach.com or 1-800-816-698.
Do You Offer Price Adjustments?
No we do not. Please also note that there will be no price adjustments given for sales items that are further discounted.
Can I Order or Ship Coach Products Outside of Peninsular or East Malaysia?
Coach.com does not accept orders with billing or shipping addresses outside of Peninsular or East Malaysia.
Can I Contact a Store Associate for a Personal Shopping Experience?
Yes you can. Click here to get started.
What Form of Payment Do You Accept?
We accept Visa, Mastercard and Atome. For questions about payment, call us at 1-800-816-698.
Where Can I Find a Sizing Chart?
You can find our complete sizing chart here.
Does Coach Offer Gift Wrapping?
Yes. All Coach online purchase come gifting-ready. Every item purchased in your order will be individually wrapped in a gift box and will include a paper bag.
Can I Request for Monogramming Services for My Purchase?
We offer free monogramming services in-store for purchases made on our online store. Simply bring along your bag and produce your e-receipt to avail of the service. Do note that monogramming can only be done on hangtags.
Can I Purchase Voucher or Gift Cards?
We currently do not offer vouncher or gift cards.
How do I unsubscribe from coach emails?
You can unsubscribe by emailing at us at contactus@coach.com or by clicking on the unsubscribe link at the bottom of any Coach email in your inbox.
How Do I Unsubscribe From Coach Emails?
You can unsubscribe by emailing at us at contactus@coach.com or by clicking on the unscubscribe link at the bottom of any Coach email in your inbox.